In measuring the client experience, is to reach out to clients to find out what is working and not working in terms of sales metrics. It’s essential for a company to analyze quarterly their client’s experience with their product and services by distributing a client survey. In developing a client is still the traditional method of reaching out to clients to gain their perspective on your business, and to share their client experience. Clients are more willing to share their bad experiences and share with over 20 people. It’s best for business to immediately act upon a client’s complaint. Today clients are heavily monopolizing using social media to vent their lack of customer service. So it’s imperative for businesses to have a quick, prompt marketing strategy in place to execute a response within a timely matter and follow-up. It’s best to address the client’s issue and offer an immediate resolution to diffuse further unpleasant experiences.